The position’s key reason is to maximize the income of Tailor-Designed and Fit product, and present exemplary shopper assistance by phone, email and live chat. The Tailor-Made staff do the job with our DMCs to create remarkable itineraries focused on Sustainable Expertise Wealthy Travel. They get the job done with vacationers and journey brokers across North The usa to produce and market unforgettable adventures.
Skills AND Knowledge
• Travel market course and/or knowledge inside the vacation field
• Personal and/or skilled travel working experience to Intrepid destinations
• Working experience working in a profits posture
• Expertise making Tailor-Designed or Match visits
• Practical experience with telephone, email, and live chat dependent customer company
• Knowledge doing work with journey reserving techniques
• Practical experience working with a CRM program preferably Salesforce
OTHER Expertise AND Attributes
• Exceptional phone, email and stay chat fashion and method
• Fully commited to excellent specifications of shopper provider
• Extremely proficient in the use of Microsoft Workplace Suite
• Capability to do the job less than force even though maintaining accuracy
• Potential to do the job efficiently without having supervision
• Outstanding organizational abilities and interest to detail
• Great verbal and penned communication expertise
• An knowledge of and perception in Intrepid Travel’s Responsible Travel philosophy
• Obvious alignment with Intrepid Group’s values (Growth, Innovation, Exciting, Duty, Enthusiasm, Integrity)
• Exceptional staff player
• Adaptable, adaptable, and able to champion improvements
• We assist revenue throughout all of North The usa and could be required to get the job done evenings and weekends.
• As a group member of the North The united states product sales teams, it is significant to take note that we call for versatility in your function. You could be demanded to acquire on duties outdoors your typical function as needed by the area or the broader gross sales and buyer company workforce.
• The travel market is demand-led, and workloads differ during the calendar year. Throughout occupied durations yearly go away could not be permitted.
• Tailor-produced consultants are Provided in the regular monthly rotate of social moderation for Intrepid Group’s social accounts
• Toronto Places of work are open on general public holidays apart from for Xmas Working day.
• You will be expected to go to gross sales meetings, regional conferences or world wide conferences likely exterior your usual shift hrs.
• You might be essential to go to corporation meetings offsite.
• You may possibly be needed to attend travel trade demonstrates.
*** Because of to the recent lockdown steps, this purpose will be onboarded virtually and will be a work from residence position until eventually the time we can safely return to the business setting***