Kempinski Hotels Pioneers Personalization via Two-Way Integration with Shij’s ReviewPro and Concilio Labs

Leveraging the two-way integration among Shiji’s ReviewPro and Concilio Labs enables Kempinski to build 360º guest profiles for hyper-individualized visitor provider.

Barcelona 8th November 2022: ReviewPro, a Shiji Team model supplying the major Visitor Knowledge Platform for hospitality, and Concilio Labs, a main service provider in guest intelligence technological innovation, integrate to permit a revolutionary 360-degree strategy to visitor profiles for Kempinski Lodges.

“The magic of excellent integrations is ease of use, intra-operability, reduced overheads, and minimal agony points”, states Riko Van Santen, Chief Information Officer at Kempinski Motels and Member of the Management Board, “What stood out about Shiji’s ReviewPro’s open API-integration was the performance of equally the know-how and the teams enabling a simplified ‘no headache’ working experience.”

Kempinski Resorts carried out this integration to enrich guest profiles in just their lodge CRM. The goal is to understand guest preference in buy to improve operations and improved the visitor experience, which has a good impression on on the web standing and the Worldwide Review Index™ (The GRI™ is a world-wide lodge benchmark rating for visitor fulfillment).

“These times, it is no longer adequate for brand names to count on normal segments to profile their guests. They need to attract on information from numerous sources and evaluate it at the speed of organization, going further than the CRM. Concilio’s Guest Perception Motor, coupled with Shiji’s ReviewPro system, provides a holistic photograph of friends that will come from collecting, contextualizing, analyzing, and prescribing facts. Hoteliers that prioritize guest information and choose gain of engineering to assistance them get nearer to their guests, are in a improved placement to continue to be in advance of the competitors and win the loyalty of the more and more empowered guest”, states Terri Miller, CEO at Concilio Labs.

Concilio’s Guest Perception Motor is developed to strengthen guest relationships by anticipating and responding to guest requirements. Write-up-remain visitor responses is a crucial factor as it offers hoteliers with an chance to comprehend the guest’s practical experience, what must be improved for all attendees, but extra importantly, hoteliers can deal with each individual guest’s concern prior to the guest’s future stay in just the chain.

Shiji’s ReviewPro provides an improved and customizable Visitor Survey solution enabling lodge brands to gather specific responses across the guest journey. By using an integration into the Concilio Labs Guest Insight Motor, the visitor profile is enhanced with opinions collected from surveys. More than consecutive stays the profiles can be employed to supply individualized guest company irrespective of whether that be in-home choices, facilities, functions proposed, or facilities. This applies whether it is a returning guest at the similar home or yet another one particular inside the portfolio.

“In a competitive luxurious market the place shopper acquisition is much larger than that of consumer retention, personalised guest services is not only essential, but profitable.” says Michael Kessler, CEO at ReviewPro, a Shiji Team manufacturer. “With our open up API we goal to simplify the access to guest feedback info, so that hoteliers can improved fully grasp their guests’ choices, and additional strengthen the good quality of the keep of their friends, enhance visitor retention, maximize RevPAR, and boost revenue.”

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About ReviewPro

ReviewPro, aspect of the Shiji Team, presents more than a ten years of working experience and expenditure in innovation, continuing to be the benchmark of the hospitality business. The cloud-based Visitor Expertise System includes Hotel Popularity, Visitor Surveys, Situation Management, and Visitor Communication, an AI-pushed automated chatbot resolution. ReviewPro owns the market-conventional on the web popularity rating, the World Assessment Index™️ (GRI), a propriety algorithm centered on evaluation knowledge collected from +140 OTAs and overview websites in +45 languages. With more than, 60,000 establishments in +150 nations around the world, ReviewPro presents the technological innovation, support, and schooling to empower hoteliers to be far better.

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About Concilio Labs

Concilio Labs is on a mission to clear up key concerns in hospitality today—those of visitor personalization and lodge loyalty—by developing progressive technology alternatives that thrust boundaries. Concilio’s Perception Motor, a visitor intelligence platform, empowers hoteliers with actionable insights to produce individualized guest encounters that go much beyond conventional and current abilities in other equivalent instruments. Other main support offerings focus on visitor working experience, together with tailored cellular application and built-in booking motor answers for hoteliers looking to take their guest engagement to the upcoming level. The management crew has a long time of confirmed experience performing with technological innovation leaders providing them the believability and a deep comprehending of the hospitality marketplace and its escalating desires. Concilio Labs is a speedily increasing brand with workplaces in the Washington, DC space, United Kingdom, and all over Europe.

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About Kempinski

Created in 1897, Kempinski Inns is Europe’s oldest luxury hotel team. Kempinski’s wealthy heritage of impeccable individual provider and wonderful hospitality is complemented by the exclusivity and individuality of its attributes. Right now the Kempinski Group operates 81 lodges and residences in 35 countries and at present has extra than 26 prestigious tasks below advancement around the world. Each and every five-star lodge displays the power and success of the Kempinski brand without dropping sight of its heritage every one imbues the top quality attendees have come to hope from Kempinski though embracing the cultural traditions of its place. The portfolio contains historic landmark homes, award-successful urban life-style resorts, superb resorts and prestigious residences. Kempinski is a founding member of the World-wide Hotel Alliance (GHA), the world’s greatest alliance of independent resort makes.

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