The position’s major reason is to increase the profits of all Intrepid Vacation item and offer exemplary customer company and administration aid by cell phone, electronic mail, social media, and are living chat to North American as nicely as international journey agents and direct buyers.
All outcomes are calculated by Vital Performance Indicators (KPIs).
Qualifications AND Practical experience
• Travel sector training course and/or practical experience inside of the journey sector
• Personal and/or qualified journey working experience to Intrepid places
• Practical experience doing work in a income position
• Experience with phone, electronic mail and live chat dependent purchaser assistance
• Expertise doing the job with journey scheduling methods
• Encounter working with a CRM program ideally Salesforce
OTHER Abilities AND Characteristics
• Superb cell phone, e mail and reside chat way and method
• Dedicated to exceptional requirements of client provider
• Very proficient in the use of Microsoft Office environment Suite
• Capability to function below stress whilst preserving accuracy
• Means to work effectively with out supervision
• Exceptional organizational skills and interest to element
• Great verbal and penned interaction expertise
• An knowing of and perception in Intrepid Travel’s Responsible Journey philosophy
• Very clear alignment with Intrepid Group’s values (Development, Innovation, Pleasurable, Duty, Passion, Integrity)
• Exceptional team participant
• Adaptable, adaptable and capable to winner variations
• Within Sales Group perform on a rostered foundation and in collaboration with the other locations, our teams do the job to include 24-7 profits and assistance globally, hence you have to be willing to function evenings, Saturdays and Sundays.
• As a staff member of the North America inside of income teams, it is crucial to observe that we call for versatility in your job. You could be essential to choose on responsibilities outside the house your usual function as required by the area or the broader product sales and shopper support workforce.
• The vacation marketplace is demand-led, and workloads vary through the calendar year. It could be essential to get the job done lengthier hours than these in depth to be certain that you achieve good results in your basic principle position.
• All through chaotic durations annual go away could not be permitted.
• Toronto Offices are open on general public holidays except for Xmas Day.
• You will be required to show up at revenue meetings, regional conferences or world-wide conferences perhaps outside the house your usual shift hours.
• You may perhaps be required to go to company conferences offsite.
• You may well be expected to go to journey trade demonstrates.
*** Due to the existing lockdown actions, this purpose will be onboarded virtually and will be a operate from property part until the time we can properly return to the office atmosphere***